Bad Customer Service –News will travel

Recently I got put on Ben Hart’s mailing list–(I am not sure how–I had never heard of the guy before I got an e-mail). Now I really enjoyed some of his information and I gave serious thought to trying out, his Inner Circle which was only $1.00.

However it was a subscription payable by Credit Card only. I hate subscribing to a credit card subscription,(hate it)… and most people I know do too.

We have asked several people this question over the last few months. We realized though that we had not done any formal research on this. We are all about research. So to answer this question we have created a poll at Ask500people.com.

If you have not visited Ask 500 people you are missing out on one of the true market research places on the internet.

NOW back to Mr. (no)Hart. I sent him an e-mail…to the address on his site explaining this very thing, and letting him know that I don’t buy subscriptions with a Credit Card.

As usual I have a theory …on why Marketers do this. It is much harder to stop a subscription on your credit card than on your pay-pal. You have to notify them and jump through all sorts of hoops then much of the time they don’t stop it in time and you have to pay an extra month. This is just plain and simple greed.

Here are the screen captures of my experience with Ben Hart, including his totally awful reply. When I went to reply to this ……I found that he had blocked me. Now isn’t that strange. Would you block a potential client from your customer service address? I have other e-mail addresses but…. I decided I would post here instead. I knew that I would not be blocked. Maaawaawwwaahhaaaaa

Here is the Email response that I received from him this morning ….with my original message below it.

This is the Reply I sent to his reply. He will never see it in his e-mail where he should have been able to because he was a total jerk and blocked me from sending.

Now had he even been a decent and respectable marketer…he would have never responded in the way he did the first time. He not only lost my business forever…but I hope many of you see what kind of service you can expect from him.

Moral of this story………Bad News or Bad Customer service travels rapidly. It is time all of the Marketers out there that are making these big money claims …stand behind their products, and services. I know that many of them have staff, but they are ultimately responsible. Please Vote in the Poll, we will be adding more of these in the future.